I have talked before how I sometimes randomly surf on StumbleUpon. I have found some interesting things, but for the 95% majority of my time it is a waste of time.
Yesterday because I am a heavy StumbleUpon user, they asked if I wanted to try their new design. Sure I am up for that. I tried it out and didn’t like it, and so I tried to give them some feedback. I clicked on something that looked like it would let me give feedback, but it send me to their “community” site. Lots of vendors have community sites so that they can try to avoid having real phone support. I did a search on their site for “feedback” but nothing came up. I randomly tried other words that I thought might allow me to give feedback and I found a link to a URL stumbleupon.com/feedback. I was thrilled! Now I can give my feedback. Unfortunately when I clicked on that link it said that the page did not exist.
This isn’t the first time that StumbleUpon has been disappointing. I had a problem before with pages that had malware that weren’t caught by them, and I spoke to someone from their support. While he was a nice guy, their idea of technical support was inadequate. Rather than admit there is a problem, he tried to shift the blame. As a company if a customer brings something to your attention, you should thank them and not try to make excuses even if you don’t believe it is totally your fault.
So to keep this article positive, it is good that StumbleUpon is trying new things. I appreciated the fact that their new design brings up the pages faster. On the current design, when you click on the Stumble button it can sometimes take several seconds for the button to register and start loading the website. That is something that made me use StumbleUpon rarely, since I am not going to wait for bad programming. It is also good that the reports of their demise aren’t true. Even though they have issues, they are still out there trying to cultivate good content. I hope that one day they will introduce artificial intelligence to help sort the web into more useful categories.
Don’t waste a customers time, and don’t have broken links on your website.
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